Enrollment Form and Studio Policies

 

WE ARE HERE TO HELP!


We understand that enrolling in music lessons is a commitment, and that finding the right teacher is an incredibly important step in the process. In addition to offering trial lessons, Mosaic is always available to answer questions and address your concerns about lessons.

Please contact Mosaic if you have any questions regarding teacher availability, instrument choice, or other general questions. We are also happy to help you work through any scheduling or logistical concerns. 

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MOSAIC MUSIC LESSONS POLICIES

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ATTENDANCE POLICIES: GENERAL INFORMATION

  • If a student is late to a lesson, their lesson will still end at the regularly scheduled time. 
  • Students should have all materials needed for their lessons. This includes an instrument, sheet music and books, assignment sheets, as well as any other materials as assigned by the teacher. 
  • Mosaic Music Lessons DOES NOT offer lessons every other week. Enrolled students are expected to attend lessons on a weekly basis, unless a planned absence is being used. 
  • Our teachers require 24-hours’ notice for any unplanned absences in order for you to be able to receive a make-up lesson.

ATTENDANCE POLICIES: PLANNED ABSENCES

  •  This policy does not apply to students in the Audition Prep Program
  • A MAXIMUM OF FIVE PLANNED ABSENCES PER YEAR WILL BE PERMITTED. ("Year" is defined as September through May). This policy is meant to curb excessive absence, increase student productivity, and to honor the time slot reserved by your teacher. You may also try to reschedule a lesson to avoid using one of your five planned absences. 
  • You WILL NOT be billed for these absences as long as you notify Jessica Rorke (jessica@mosaicmusiclessons.com) of the date of the planned absence by the 25th of the proceeding month. This allows her to send out correct invoices, and allows teachers to have their schedule set by the beginning of the month. 
  • If you DO NOT notify Jessica Rorke of the planned absence by the 25th of the preceding month, you will be billed for this lesson. Your options are to try to make the lesson up with your teacher DURING THE SAME MONTH, make the lesson up WITH A DIFFERENT TEACHER DURING THE SAME MONTH, or pay for the lesson without making it up. (Example: It is October, and the student will be absent for their piano lesson on November 12th for a school concert. You would notify Jessica Rorke by October 25th that the student will be absent for their November 12th lesson.) 
  • You DO NOT need to notify the studio of planned absences on holidays when the studio is already closed. 
  • PARTIAL YEAR PLANNED ABSENCES: Students who begin mid-year will have fewer allotted planned absences to use between the start of their enrollment and May 31st: Four after Oct 31st enrollment, Three after Dec 31st enrollment, Two after March 31st enrollment.

STUDIO HOLIDAYS

 The studio is closed for the following holidays, and a planned absence need not be requested: Christmas Eve, the week between Christmas and New Year's (as well as Christmas Day and New Year's Day), Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Black Friday.

MAKE-UP LESSONS

  •  Two make-up lessons are permitted from September through May. 24 hours notice must be given to your teacher to receive a make-up lesson.
  • A make-up lesson is the only alternative to a lesson missed by the student, that was not a planned absence
  • Once two make-up lessons have been given, no further make-up lessons will be given to that student for the remainder of the year.

TUITION

  • All new students will be emailed an invoice upon enrolling, which can be paid online. 
  • Upon paying this initial invoice, you will be prompted to save your credit card information to be used for future billing. This option will be selected by the student. THIS IS A SECURE PROCESS! 
  • Students will receive an emailed receipt for lessons on a monthly basis. 
  • All payments will be processed on the 1st of the month. If the 1st falls on a weekend, payments will be processed the previous Friday. Tuition MAY NOT be paid weekly. 
  • PLEASE NOTE...SEPTEMBER TUITION WILL INCLUDE TUITION FOR THE LAST WEEK OF AUGUST!

DISCONTINUING LESSONS

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ENROLLMENT FORM

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Looking forward to seeing you at lessons!

Mosaic Music Lessons

120 Bridge Street, Phoenixville, PA 19460

267-588-0302

Hours

By appointment